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Shipping, Returns and Product Information

Product Information - basalt columns

  • Stones shipped to you will be within 2"(+/-) of specified height

  • Stones shipped will have similar characteristics to stones shown in product pictures, regarding the way the crust looks and overall hexagonal shape

  • We will ship sets of stones that reasonably match one another to create an aesthetically pleasing set of stone column fountains

    • Feel free to contact us if you would like us to send pictures of stone for your approval prior to shipment at 253-292-1937, or richard@soundstonesupply.com

      • Orders take more than one business day to ship, if you would like to contact us about approval for your set of stones please do so within one business day of placing your order​

Product Information - decorative pebbles

  • Polished Pebbles are packaged in 50 Lb bags

    • ​One 50Lb bag will cover approximately 3 square feet at a 2" depth

    • Polished Pebbles have 40 total 50Lb bags per pallet - 2000Lbs

    • One 2000Lb pallet will cover approximately 120 square feet at a 2" depth

    • All Polished Pebbles are "Grade A" Polished Pebbles which are tumbled for 40 hours,  their surface is a true polish which will hold a shiny surface for the lifetime of the product 

  • Mexican Beach Pebbles are packaged in 75Lb bags​

    • One 75Lb bag will cover approximately 4.5 square feet at a 2" depth​

    • Mexican Beach Pebbles have 27 total 75Lb bags per pallet - 2025Lbs

    • One 2025Lb pallet will cover approximately 120 square feet at a 2" depth

    • Smaller quantity online orders of Mexican Beach Pebbles are 50Lbs per unit

  • Smaller size pebbles will pack more tightly with less air gaps between pebbles than larger pebbles.  The larger size pebbles will have deeper coverage per pound than smaller pebbles, however the smaller pebbles provide the same quality of coverage per pound as the larger pebbles.​

How the product is shipped & what to expect

  • Stone will be shipped on a pallet to your residence or business with a freight company

  • We will provide tracking information as soon as your order ships​

  • A lift gate will be provided on your delivery truck, you do not need a loading dock or equipment to receive your order

  • Your order will be delivered to a convenient spot for your delivery driver.  For a residence, your order will most likely be delivered to your driveway.

    • We will provide contact information for your freight companies' local dispatch and you can give the freight company delivery instructions if needed​

    • The freight company will most likely reach out to you before the delivery

  • Most orders ship within 3 business days, transit times are generally 2 to 6 business days​

  • Stone columns are approximately 110Lbs to 165Lbs per linear foot

    • Stone columns up to 3 feet in height can generally be handled with a bit of muscle and maybe a hand truck​​​

    • Stone which is 4 feet in height and above will generally require equipment to move in to place, or potentially can be done with a whole lot of muscle

  • ​Please feel free to call us at 253-292-1937 with any additional questions

Returns and Refunds

  • If you change your mind for any reason you can return your order within 30 days of receiving the order

  • The purchaser will be refunded the total purchase price minus a 30% restocking fee​.  Refunds will be posted to the same payment method used to make the purchase

  • The purchaser is responsible for shipping charges for returns back to our warehouse at 1828 112th ST East, STE A, Tacoma, WA 98445​

    • We are happy to book shipment with a freight company for returns​

  • If in the rare case that you received damaged product, please take pictures of the shipment in the state it has arrived to you before unpackaging.  We are happy to remedy the situation for any damaged product​

  • Please feel free to call us at 253-292-1937 with any additional questions

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